Secrets of Northern Spain Terms & Conditions

HOW TO BOOK YOUR TOUR:

1) complete and submit our booking form and

2) pay the total price by the date, or by the instalment dates, set our in the confirmation email reserving your place on the tour, or by such other dates which we may agree with you in writing (each such date a "Due Date")

By submitting the booking form you confirm the information provided in the form is correct and agree to our terms and conditions.

If you fail to pay the full tour price (or any instalment) by the Due Date you will be taken to have cancelled your booking on the Due Date and we will refund to you any amount you have paid towards the tour price less the cancellation fee payable under these terms.

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YOUR PERSONAL INFORMATION:

We will only use and disclose your personal information for the purposes of providing and promoting our services to you.

CONTRACT:

Once your pay (or partially pay) the tour price your booking form and these terms and conditions form the contract between you and Secrets of Northern Spain in relation to your tour.

MINIMUM TOUR NUMBERS:

If the itinerary for a tour specifies a minimum number of participants, we may cancel the tour if confirmed bookings are less than that minimum number, but we will notify you of any such cancellation at least 6 weeks before the scheduled tour start date and we will refund all amounts you have paid us. The rfund of those payments will be our only liability to you in connection with the cancelled tour.

Secrets of Northern Spain Terms & Conditions

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Cancelling your booking

You can cancel your booking by sending us a written notice of cancellation to our email address. Your cancellation takes effect on the Melbourne business day we receive it. If you cancel your booking the following cancellation charges apply:

90 days or more before the tour start date- 50% of the tour price.
30-89 days before the tour start date- 75% of the tour price.
within 30 days of the tour start date- 100% of the tour price.

Exchange Rates

The tour price if calculated with reference to the exchange rate for the price reference date set out in the itinerary. If, before you pay the full amount of the tour to us, the exchange rate falls below that rate we may increase the tour price to cover any resulting additional costs.

Accommodation

We are staying in our private 18th Century accommodation for the duration of the tour. It has been fully renovated and our Casa is located on a second floor without an elevator. All bedrooms have an ensuite, wifi,aircon and heating.

Accommodation is usually provided on a twin-shared. If the person with whom you had planned to share a room cancels their booking, then you may be required to share a room with someone else on the tour of the same gender.

If you request a single room, we will advise you if a single room is available and the supplementary charge. Single rooms are usually available. If a requested single room is not available, we will refund you the supplementary charge paid for that night.

Secrets of Northern Spain Terms & Conditions

DIETARY REQUIREMENTS

Food allergies or intolerances and special dietary requirements are common in Spain and are generally understood. While some of the places where we eat may be able to provide a vegetarian or pescatarian meal, special dietary requirements will often not be able to be catered for.

INCLUSIONS AND EXCLUSIONS

The tour price covers the services of tour leader, local guide, all accommodation, private shuttle while travelling in our daily excursions- with aircon and wifi, and all meals, as further detailed in the itinerary. The shuttle bus service covers one piece of luggage (max. size 70 litres, weight 15 kgs.) Where meals are provided, your drinks, other than water and tea, will be generally not be included. You are responsible for all costs associated with your participation on the tour which are not specifically included.

GETTING READY FOR YOUR TOUR

Our tours are not physically demanding but require good health and a good degree of fitness. We will be doing leasury walking, and some days we will require to walk a generous distance, always in a non challenging way.

TRAVEL INSURANCE

You are required to have comprehensive travel insurance. Comprehensive cover should include medical expenses, evacuation and repatriation costs (including by helicopter or air ambulance where necessary), loss of or damage to property, and other expenses you may incur as a result of injury, delay or cancellation of the tour. Secrets of Northern Spain will ask to sight and take a copy of your insurance terms but are not responsible for verifying their adequacy. We may refuse to include you on the tour if you are not properly insured.

Secrets of Northern Spain Terms & Conditions

GETTING TO VITORIA-GASTEIZ

You are responsible for making your own travel arrangements to get to the tour start point by the tour start date as set out in the itinerary. You need a passport with at least six months' validity from the tour start date. Depending on your nationality, you may require a visa to enter Spain. You need to comply with any vaccination or other entry requirements prescribed by carriers or governments.

DIRECTIONS BY TOUR LEADER/LOCAL GUIDE

For the benefit of the group Secrets of Northern Spain requests you to comply with any decision or direction of your tour leader/local guide about the tour or your involvements in it, including with decisions about route and itinerary changes, whether for the group as a whole, or you personally. Secrets of Northern Spain can require any person who does not comply with such decisions or directions to leave the tour immediately.

BEHAVIOUR

You need to behave appropriately on the tour. This includes complying with laws, accommodation house rules, etiquette and any directions form tour leader/local guide. Secrets of Northern Spain can require any person who does not behave appropriately to leave the tour immediately if we are concerned that their behaviour may be unlwful or unsafe, cause harm or offence or cause damage to property.

MANAGING RISK

Other risks relate to extern or al factors such as covid or other events beyond our control. you participate in the tour at your own risk. To the extent possible, you need to manage potential costs and losses associated with those risks through travel and other insurances. You also need to recognise that not all potential losses can be covered by insurance and may ultimately be borne by you. To the extent permitted by law, you release Secrets of Northern Spain and our personnel from all liability arising in connection with any claim associated with your participation in the tour and to indemnify Secrets of Northern Spain and our personnel from any liability arising in connection with any claim associated with your participation in the tour. Secrets of Northern Spai hold the benefit of this release and indemnity as the apply to our personnel on trust for them.

SECRETS OF NORTHERN SPAIN TERMS & CONDITIONS

UNAVAILABILITY OF TOUR LEADER/LOCAL GUIDE

It may become necessary to cancel all or part of a tour if our tour leader/local guide due sickness, injury or other personal reasons and we are, despite reasonable efforts to do so, unable to arrange a replacement.

Secrets of Northern Spain will notify you promptly of any cancellation. If a tour is cancelled before the tour start date, Secrets of Northern Spain will refund all amounts paid by you towards to tour price. If the tour is cancelled on or after the tour start date, we will provided a pro rata refund of the tour price paid by you ( at our absolute discretion) to reflect the number of tour days cancelled. The refund of those payments is our only liability to you in connection with the cancellation. Any cancellation because of the unavailability of tour leader/local guide due to events beyond our control (such a covid quarantine, isolation or other public health requirements) will be dealt with under the following clause.

FORCE MAJEURE

Sometimes it might be necessary to make changes to tours, such as accommodation, travel arrangements, routes or other itinerary details, because of events beyond our control. We will try to minimise the impact of such events, but if we decide that we need to make a change to a tour, or to cancel a tour, at any time because of an event beyond our control, we will notify you as soon as possible. We have no liability for any change to, or cancellation of, a tour, or for any failure to perform, or any delay in performing, obligations due to events beyond our control. In the event of a cancellation or material change to a tour, we will refund you an amount (calculated at our absolute discretion) representing your share of any expenses not yet incurred by us which cannot be avoided due to change or cancellation, or which we have incurred but can recover from a third party. The refund of those payments is our only liability to you in connection with any change or cancellation due to an event beyond our control. To the extent possible, you need to cover other losses by taking out comprehensive travel insurance.

GOVERNING LAW AND JURISDICTION

The contact between you and Secrets of Northern Spain is governed by and is to be construed in accordance with the laws of Victoria, Australia. Both parties consent irrevocably to the exclusive jurisdiction of the Victorian courts and the courts of appeal from them.

MEANING OF CERTAIN TERMS

The "exchange rate" for a day means the Australian dollar to euro exchange rate quoted in the Australian Financial Review on that day (or, if the AFR is not published before that day, on the last day the AFR was published before that day).

"liability" means liability in contract, tort including negligence or otherwise.

"injury" includes sickness or death.

"claim" includes any allegation, action, proceeding, suit or demand.

"personnel" includes our directors, contractors, and tour leaders and local guides.

"force majeure"includes natural disasters, adverse weather, cancellation or delay of transport, unavailability of accommodation or other itinerary features, advice or warning against travel by the Australian or Spanish government, binding governments directions or orders, war or hostilities, epidemic or serious disease, lockdown, quarantine, isolation or like requirements associated with covid or other diseases.

"material change" to a tour means a change which in our view materially affects the quality or character of a tour, which may include a change to accommodation, tour destinations or itinerary.

"including" is not limited by the words or examples which follow it. Where a word or phrase is given a particular meaning, other parts of speech or grammatical forms of that word or phrase have corresponding meanings. The singular includes the plural, and vice versa.